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Clinical care coordinator for the home

Description of the position

The selected candidate will be responsible for planning, coordinating and evaluating the clinical care and services offered to the home’s patients and their loved ones. The coordinator will be responsible for managing all related human, material, and financial resources. This person will ensure that the palliative care philosophy and the vision and values of St. Raphael’s are adhered to. He/She will participate in designing, implementing, and monitoring achievement of the goals set out in the organization’s action plan. He/She will also participate actively in the academic teaching and research mission of the organization and support the Executive Director in any task assigned to them.  
Description of the role :  
Under the authority of the Executive Director and in collaboration with the home’s palliative care team, the selected candidate will assume the following roles and responsibilities.  
Team management :  
- Manages the personnel under his/her responsibility: hires, assigns tasks, specifies annual objectives, evaluates personnel and their work, provides training support;  
- Plans human resources based on needs and staffing plans and proposes methods of matching resources and needs;  
- Creates and maintains a team spirit and a sense of belonging to the organization;  
- Ensures smooth functioning of the care teams;  
- Assigns work in the care unit, defines work schedules, and ensures that employee availability information is updated;  
- Advises and assists members of the care team;  
- Informs his/her personnel of the organization’s goals and policies;  
- Ensures proper reporting of operational data related to care;  
- Identifies training and support needs of his/her personnel;  
- Resolves conflicts among members of the team.  
Care management :  
- Receives admission requests and presents referrals to the admissions committee for consideration, and sits on the admissions committee;  
- Ensures the coordination and continuity of care and service and quality of practice;  
- Supports the care team by keeping abreast of all patient files;  
- Collects data and produces reports outlining patient incidents;  
- Designs interventions to facilitate teamwork;  
- Ensures that safety principles are respected in designing the physical organization to meet patients’ needs;  
- Ensures that team members’ competencies are updated;  
- Facilitates the interdisciplinary team meetings;  
- Collaborates with health network practitioners (IPO, nurse, CLSC, family physician).  
- Ensures regular updating of intervention plans.  
Service quality :  
- Ensures service quality, compliance with laws and regulations and with the organization’s policies and procedures;  
- Analyzes patients’ and loved ones’ care and prevention needs;  
- Receives, analyzes, and forwards to the Executive Director complaints about services for which he/she is responsible, participates in finding solutions and ensures that solutions are implemented;  
- Sees that the quality control program for care and services operates smoothly and regularly evaluates nursing care and other services provided;  
- Participates in defining guidelines for prevention as well as infection control and safety, verifies compliance, and ensures proper training of personnel (employees and volunteers);  
- Participates in defining techniques, rules, and procedures for the services under his/her responsibility and supervises their implementation, making any necessary improvements;  
- Verifies appropriate use of equipment;  
- Sees that the organizations’ emergency measures plan is implemented and complied with;  
- Evaluates activities, compiles statistics for the palliative care home, produces reports, and performs any other related tasks at the request of the Executive Director;  
- Represents St. Raphael’s within other organizations and at events in palliative care;  
- Participates in the management committee of the Executive Director;  
- Sees to the smooth operation and development of the palliative care home;  
- Assists the organization in its evolution, circulates information, seeks solutions;  
- Collaborates with the Director, Development of Philanthropy in promotional activities.  
Additional information :  
Position status :  
Full time  
Start date :  
February 2020  
Workplace :  


- Member in good standing of the Ordre des infirmières et infirmiers du Québec;  
- Bachelor’s degree in nursing (however, any combination of training and relevant experience that may compensate for lack of a bachelor’s degree will be considered);  
- At least ten years’ nursing experience;  
- Knowledgeable about and substantial experience in palliative care;  
- At least three years’ experience in managing or supervising staff and organizing nursing care;  
- At least two years’ experience organizing continuing education activities for professionals in the health and social services sector;  
- Any other combination of university training and relevant experience may be considered.  
Background sought :  
- Written and verbal communications skills in French and English  
- Aptitude for teamwork and ability to inspire people to work together  
- Excellent interpersonal relations  
- Sense of professional leadership  
- Ability to share knowledge and teaching skills. 
The use of the masculine gender in this text, as is customary, is intended merely to simplify its style and includes both women and men. We subscribe to an equal access program. Everyone is encouraged to apply. The acceptance of a job posting does not in any way constitute acknowledgment of the advertiser’s products and services, and does not reflect any endorsement by the OIIQ of such products and services or of the advertiser.